Everything Your New Hire Wants to Know (But Might Be Afraid to Ask)

Can you anticipate every possible question that your new hires will have about working at your company? Probably not, but we’ll do our best to help you out! Read on...

As a new hire, it’s natural to feel anxious about entering a new environment and unsure about who will be the best person to address your questions. This can create additional stress, since you don’t want to bother your manager with endless questions, but you also really want to know things like whether it’s okay to step out for coffee or what most people do for lunch.

This is where pre-boarding comes in. If you can anticipate the questions and concerns that new employees will have and then share the answers before their first day, you show them that you care about their well-being and you want them to succeed—and you take a lot of pressure off their manager.

The easiest way to do this is to compile a list of frequently asked questions and answers. Guess what? We’ve created one for you! Feel free to copy the list below—just don’t forget to include answers for your company!


Want to learn more about setting new employees up for success before their first day? Download The Practical Pre-Boarding Toolkit for tips on building a comprehensive pre-boarding program.



The list

You can email the below FAQ (and their answers!) to new hires before their first day. Also make sure to let them know who the best point of contact is if they have any additional questions. You may also find it useful to periodically review the list and update it with any new questions that come up as your company evolves. Here it goes:

  • What is the company dress code? How does this change depending on days of the week (e.g. casual Friday) or work activities (e.g. days you meet with clients)?

  • What do I do if the office temperature is uncomfortably cold or hot for me?

  • Am I responsible for any cleaning or tidying tasks around the office?

  • Who should I contact if there’s a problem with my computer/the bathroom/some other equipment?

  • What time do I need to show up in the morning? What time can I leave at night? How long am I allowed to take for lunch? Is my manager going to be monitoring these things?

  • What is the protocol for lunch and breaks? What time do people usually go? Can I leave the office? Eat at my desk? Do I need to tell someone where I’m going?

  • Which company social activities are mandatory and which are optional? How long do I need to stay at them?

  • What should I do if I need to take a sick day? What if I show up at work but start feeling sick during the day?

  • Are there any company holidays? If so, when are they and where can I find the schedule?

  • What’s the PTO policy? How should I request time off?

  • How does my manager want to be communicated with? (Email? Face-to-face? Some other method?) How often should I update my manager on my progress? How should I bring up questions or concerns?

  • What if I have an issue with my manager or any other coworker? Who can I reach out to?

  • How will I know if I’m doing a good job? A not-so-good job?

  • Do I get any sort of education/professional development budget? How does that work?

  • What should I do if I’m unhappy with any aspect of my job?

  • Where should I get help if I’m feeling overwhelmed by my job?

  • What’s the proper channel for me to use for giving feedback on the company? Our products and services?

  • What will my schedule look like on my first day? My first week?

  • What’s the expense policy? If I’m traveling somewhere for my first week, who will take care of travel arrangements and who should I contact with questions?


To learn more about setting up a buddy system and other elements of a comprehensive pre-boarding program, download The Practical Pre-Boarding Toolkit eBook. Get your copy by clicking below!

The Practical Pre-Boarding Toolkit eBook

Melissa Suzuno

Melissa Suzuno is Content Marketing Manager at Greenhouse, where she gets to share her love of the written word and endorse the use of the Oxford comma on a daily basis. Before joining Greenhouse, Melissa built out the content marketing programs at Parklet (an onboarding and employee experience solution) and AfterCollege (a job search resource for recent grads), so she's made it a bit of a habit to help people get excited about and invested in their work. Find Melissa on Twitter and LinkedIn.

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