First impressions are important. They make a lasting impact on how a person thinks about something, whether they’re meeting a person, doing an activity or joining an organization.
Even though there’s a tremendous amount of excitement and buzz around receiving an offer – it isn’t enough to keep your new hires engaged, happy and fulfilled long-term. You need to build a great welcome experience that goes beyond logistics and helps inform, inspire and motivate them.
That’s why we’re launching Greenhouse Welcome, a platform that creates a seamless, unified welcome experience for all new hires – remote or in person – so they’re set up to succeed from day one.
A welcome experience that counts
No matter how prepared someone is for a role, change is hard. The first few days, weeks and months are critical and offer organizations a unique opportunity to turn their new hires into dedicated and engaged employees. But so often, they fail to do so.
20% of employee turnover happens within the first 45 days
Onboarding is a new hire’s official introduction to your company and sets the foundation for how successful they’ll be in their role. Creating a great onboarding experience is challenging, even more so as many companies transition to remote hiring.
“A competitive recruiting strategy doesn’t happen by chance. There are dozens of intentional touchpoints with a candidate from the moment that they apply through their first day and beyond,” says Jon Stross, President and Co-founder of Greenhouse. “Investing in a memorable onboarding experience and taking the time to introduce new hires to the company culture is an important step in establishing a sense of belonging, whether they’re located down the hall or working remotely three time zones away.”
Empower new hires with a sense of purpose
It’s essential to help employees feel connected to your company’s mission. According to a recent McKinsey study, nearly two-thirds of US-based employees surveyed said that COVID-19 has caused them to reflect on their purpose in life.
Moreover, when employees feel that their purpose is aligned with the organization’s purpose, it can “result in stronger employee engagement, heightened loyalty and a greater willingness to recommend the company to others.” With Greenhouse Welcome, you can help them connect to and understand that purpose early on.
Design a personalized welcome flow: Customize the series of welcome actions for specific departments and roles so it feels tailored to the new hire’s specific role and growth.
Create a resource hub: Help new hires understand all aspects of your brand – from your tone of voice to your mission and values – by creating customizable pages that highlight your brand in an easily accessible place.
Introduce new hires to team members: Allow your new hires to gain a sense of belonging even before they start so they feel like they’ve always been part of the team.
Create a seamless and scalable onboarding process
Bringing structure to your onboarding process means all stakeholders are clear on tasks and timelines. There’s already so much to juggle when preparing for a new hire’s start. Greenhouse Welcome allows everyone involved in the process to focus on what really matters.
Automate processes: Keep track of and automate your processes – from email reminders to your checklist of tasks – so that nothing falls through the cracks.
Assign tasks to stakeholders: Stay informed and, most importantly, accountable so that all stakeholder tasks get completed – whether they involve creating a new hire deck or planning a new hire lunch. Every touchpoint counts.
69% of employees are more likely to stay with a company for 3+ years if they had a great onboarding experience
Reporting that gets you the answers you need
Maybe you already have an onboarding process in place, and maybe you think it’s working. The age-old quote “If it ain't broke, don’t fix it” might be relevant here, but you need to make sure that you know if there are areas of your onboarding process that are “broke” and need to be fixed. With Greenhouse Welcome, you get tangible results so you know where to improve.
Send surveys to new hires: Gather feedback from new hires and pull reports to uncover areas for improvement and make adjustments to continuously improve your process.
Collect reports and analyze feedback: Run reports on custom fields, tasks, feedback and new hire progress so you understand what’s working and where you need to work on.
The value of a great onboarding experience is clear. By creating a sense of belonging and purpose from day one, you’re able to reduce turnover while increasing employee retention and happiness. That’s definitely a win-win.
Get in touch
Learn more about how Greenhouse Welcome can help you create an experience that’s seamless and personal for both your current team and all new hires.