The Impact of People Operations on Employee Lifetime Value
Jessica Pfisterer’s role at Greenhouse is managing systems and perks, benefits, and compensation. Before joining Greenhouse as Director of People Operations in July 2015, Jessica built out the People Operations function at MuleSoft during three years of global hyper-growth. Jessica is an avid dancer and recovering attorney.
The People Operations team at Greenhouse is responsible for Total Rewards (compensation, benefits, and perks), employee-facing systems and operations, HR programs, and compliance. The employee is our customer, and we work to make it easy to be a Greenhouse employee. We work closely with other internal service organizations, like the Talent Management, Employee Experience (EX), and IT teams.
In this post, I’m going to talk about Total Rewards and their impact on Employee Lifetime Value (ELTV).
I’ll start with a quick overview of the concept of ELTV
I’ll define each piece of Greenhouse’s Total Rewards package and its impact on ELTV
I’ll give you tips on designing your own Total Rewards package
I’ll provide insight on how we measure success and communicate our programs
Read on to learn more!Read more