Structure Is the Way to Hire Excellent: A Bulletproof 5-Step Plan for Interviewing Success
Jamie Edwards is Co-Founder and COO of Kayako, the unified customer service platform. He is an advocate for hiring structure and is a strong believer that the best customer support comes from hiring the right people. You can find Jamie helping customers deliver customer service so good it becomes their competitive advantage. Connect with Jamie on Twitter and LinkedIn.
Hiring new talent can be time-consuming, not to mention costly: according to Geoff Smart, author of the bestselling book Who: The A Method for Hiring, a poor hiring decision can cost a business up to 15 times the hire’s base salary in expenses and shortfalls.
It’s not difficult to see why companies are beginning to take much more care over who and how they’re hiring because they can’t afford to make hiring mistakes. Research from Bersin by Deloitte found that companies were spending close to $4K per hire because they’re investing in finding the right talent.
But even when you’ve got plenty of resumes and cover letters to read over—and you will get plenty (Glassdoor reports that one corporate job opening attracts an average of 250 resumes, of which only 4 to 6 people are interviewed), it doesn’t always guarantee great candidates. Case in point: you need a bulletproof hiring process.
Read on to learn a 5-step process for interviewing success...Read more