Sales and marketing teams may be driving your customer base, but the key to client retention and happiness lies in your customer success team.
Oracle's Catherine Blackmore joins Entelo and Greenhouse to share strategies for designing the CS teams at the center of managing and supporting your product's end users.
- How to identify, hire, and structure a sustainable team prepped for an evolving customer base
- Skillsets to look for in candidates to successfully scale your advocacy program
- Training techniques for building long-term customer relationships
- Four pillars of customer success, as told by Catherine