Frequently asked questions
Q: Are there any costs associated with joining the Greenhouse Partner Ecosystem?
A: No. There are no fees to use our open APIs or launch as a partner in our ecosystem once all requirements have been completed.
Q: I am not exploring an opportunity to integrate with Greenhouse – do you offer reseller or referral partnerships?
A: If you are not interested in an integration partnership, please email firstname.lastname@example.org with your goals and an overview of your services and we will reach out to evaluate the opportunity.
Q: Do I need to build an integration with Greenhouse before joining the ecosystem as a partner?
A: Yes. To be published as a partner in our public ecosystem, there must be a viable integration between our two solutions that has been fully tested by each partner in their sandbox account. Additionally, the documentation and additional requirements in our onboarding guide above must be completed.
Q: What are the expectations for being a Greenhouse partner?
A: We rely on partners to scope and develop their integrations using the APIs and to use their sandbox account to fully test the integration before releasing it to customers. We expect partners to provide a positive customer experience by maintaining integration documentation, being responsive to any technical questions and making any relevant integration enhancements with our developer tools.
Q: Once I’m in the Ecosystem, how do I become a Customer-Preferred Partner?
A: Customer-Preferred partner status is reserved for integration partners with a significant threshold of mutual customers that have had proven results through the integration.
Q: Can I receive a list of Greenhouse customers to see if we have any overlap?
A: No. Greenhouse has confidentiality clauses with customers that do not allow us to provide this information to third parties.
Q: How long does it take to receive a sandbox account?
A: It generally takes 48 – 72 hours from the MNDA being signed to receive access to your sandbox account.
Q: What technical support will I have access to during the integration process and as a partner?
A: Greenhouse Technical Support can answer API questions and help troubleshoot errors. If you have any integration-related questions or technical issues, please email email@example.com and we will respond within 72 hours. To make sure we triage requests appropriately, we only offer email support at this time.